Support for your equipment.
Confidence in your care.
Biomedical Imaging Technology · Service & Support
Reliable MRI equipment performance is critical to clinical workflow and patient care. Our flexible service programs help protect your systems, software and supporting technologies, from annual certification to broader service coverage.
Service support options
Compare our three programs and find the coverage that suits your needs.
| Coverage | Essential Support |
Extensive Support |
Comprehensive Support |
|---|---|---|---|
| Annual preventative maintenancePerformance verification and calibration in line with manufacturer’s specifications, performed by factory trained and certified engineers. | ✓ | ✓ | ✓ |
| Compliant service report24-hour turnaround time. Meets ANZ 3551:2012 standards. | ✓ | ✓ | ✓ |
| Discount on compatible consumablesDiscount on manufacturer approved consumables compatible with the supported equipment. | ✓ | ✓ | ✓ |
| Total repair coverageRepairs on-site or in Imaging Solutions’ workshop by factory trained and certified engineers. Parts, labour, travel and/or shipping costs included. | — | ✓ | ✓ |
| Proactive monitoringRegular monitoring of your equipment to ensure user confidence. | — | ✓ | ✓ |
| Loan unit accessAccess to our dedicated pool of equipment for use during repairs where applicable. | — | — | ✓ |
| 24/7 support contactA dedicated 24/7 support number for technical support whenever it’s needed. | — | — | ✓ |
Request support
Tell us about your equipment and how we can help. Our biomedical team will be in touch.