Service Support Options
At Imaging Solutions, we understand that reliable MRI equipment performance is critical to clinical workflow and patient care outcomes. Our three service programs are designed to protect your investment in your systems, software, and supporting technologies. Whether you require annual certification, maximised uptime, or broader service coverage, our flexible support options help ensure consistent performance and unrivalled operational confidence.
|
|
Essential Support |
Extensive Support |
Comprehensive Support |
|---|---|---|---|
Annual preventative maintenancePerformance verification and calibration in line with manufacturer’s specifications. |
✔ |
✔ |
✔ |
Compliant service report24-hour turnaround time. |
✔ |
✔ |
✔ |
Discount on compatible consumablesDiscount on all manufacturer approved consumables compatible with the supported equipment. |
✔ |
✔ |
✔ |
Total repair coverageRepairs performed on-site or in Imaging Solution’s workshop by factory trained and certified engineers. |
✔ |
✔ |
|
Proactive MonitoringRegular monitoring of your equipment to ensure user confidence. |
✔ |
✔ |
|
Loan unit accessAccess to our dedicated pool of equipment for use during repairs where applicable. |
✔ |
||
24/7 support contactYou’ll be provided with a decicated 24/7 support number for technical support whenever it’s needed. |
✔ |